Customer Care (and lack thereof)
[…]On a related note, while I was at the AT&T store today the salesperson casually said, “Bad coverage in your apartment, eh? That’s a shame.” To which I replied, “Yes, AT&T sucks. If I didn’t have an iPhone, I wouldn’t use you guys.” He thought on this for a moment and then said, simply, “Yeah.”
Minutes later, I walked into the Apple Store to pick up a Magic Trackpad (verdict: excellent). While the salesperson was ringing me up, he glanced at the AT&T bag and asked if I had purchased anything fun. I told him no, I had to buy a MicroCell because AT&T has a shitty network. He said, “I’m sorry you’re having problems. Did you ask them to look into network issues in your area?” I said no. “Do you want me to take you upstairs to have a Genius check your phone?” I said no. “I’m sorry to hear about this. AT&T coverage in New York City is generally good, but there are weak spots. Where do you live?” At this point, I thanked him politely for offering his help but assured him it wasn’t his problem to deal with.
AT&T store: Yeah, we suck. Go screw.
Apple Store: What can we do to help you, even if your problem is with AT&T?
Have you noticed the difference in treatment of the two stores? Your mileage will surely vary, but I too have always been treated splendidly by Apple’s customer care service.
